A gas log fire is the heart of a Ranges living room, and when it won't light or starts burning poorly, you want it sorted properly. Our qualified local technicians service, repair and safety-test gas log fires and fireplaces of every major brand, with a carbon monoxide test on every visit and an upfront price before we start.
Tell us about your gas log fire. We'll call you back.
Gas log fires are a beautiful way to heat a home, but they're more involved than people think. A real flame, a flue, glass, embers and a pilot system all have to work together safely. When one part drifts out, you get a fire that won't light, sooty glass, or a lazy yellow flame, and that's where we come in.
We're a local, in-house team, the same technicians you'll find at Melbourne Gas & Air, working across the Macedon Ranges every week from our Sunbury base. Whether your fire just needs its annual service, has stopped lighting, or the glass keeps blackening, we'll diagnose it properly and give you an upfront price. We also look after gas ducted heating and reverse cycle across the same area.
Gas log fires tend to show their problems clearly. If you're seeing any of these, it's worth booking a service or repair before it gets worse, or before it becomes a safety issue.
You press the button or turn the dial and nothing happens, or it lights then drops out.
The pilot lights but goes out as soon as you let go, often a thermocouple or pilot fault.
A healthy flame burns mostly blue at the base. A lazy yellow flame points to poor combustion.
Sooty or blackened glass means the fire isn't burning cleanly and needs a service.
Rattling, grinding or whirring from the fan when the fire runs usually means a worn motor.
The remote or wall control won't talk to the fire, or settings won't hold.
The fire looks fine but the room never really warms up the way it used to.
If you can smell gas, turn it off and call us. We will make it safe and find the cause.
Our service is a proper clean and safety check, not a quick glance. Every service includes:
If something's faulty, we diagnose first and fix on the spot wherever we can. Frequent gas log fire repairs include pilot and thermocouple replacements, faulty igniters, blocked or worn injectors, gas valve faults, fan and blower motors, and remote or control board issues.
A gas log fire with a blocked flue or poor combustion can leak carbon monoxide, an odourless gas that's genuinely dangerous. Sooty glass or a lazy yellow flame can be early warning signs. That's why we carbon monoxide test and check the flue on every service. Energy Safe Victoria recommends gas heaters be tested at least every two years. If yours hasn't been checked recently, book a safety check.
A good service or repair keeps most gas log fires going for many years, and we'll always try to fix before we suggest replacing. But if a fire is cracked, unsafe, or so old that parts no longer exist, replacement is the honest call, and we'll tell you straight.
If you're rethinking your whole-home heating at the same time, many Ranges homes qualify for the Victorian Energy Upgrades (VEU) program, with rebates of up to $5,530 to move from gas to an efficient electric reverse-cycle system. We'll lay out the options honestly so you can decide what suits your home. See VEU upgrade options.
You want a technician who knows gas fires properly and can fix yours on the spot. That is exactly what you get.
Years of hands-on experience across all the major gas log fire and fireplace brands found in Ranges homes.
We carry a large range of common parts on board, so many repairs are sorted then and there, not booked in for a second trip.
A clear price before we start, and a straight answer on whether to repair or replace. No surprises.
ARC AU068237 and VBA VIC 15817. Every job done to code by qualified technicians, and fully insured for your peace of mind.
From Gisborne to Kyneton, our technicians service and repair gas log fires across the Ranges and surrounds every week.
Tap your suburb to start a quote
Not sure if we cover your street? Give us a call. If it's in the Ranges, we're almost certainly there.
Tell us what's going on and we'll call you back with a time and an upfront price. Local team, no obligation.
Our service area runs along the Hume Highway up to Broadford, west across to Heathcote and Castlemaine, down through Daylesford, Creswick and Ballarat, then across Meredith, Bacchus Marsh and Melton, and back to Sunbury. Everything inside this line, we do. Sitting just outside it? Give us a call and we will let you know.
Check your suburbWe are an authorised Brivis and Rinnai dealer and a Rinnai Trusted Gas Fire Specialist. We buy direct from the manufacturer, our technicians are factory trained on their equipment, and we carry genuine parts on the van rather than whatever fits.
