Repairs and servicing
Broken down? Local technicians, fast response, all major brands.
We aim to get a local technician to you as quickly as possible, often same or next day where availability allows. Repair first where it makes sense, with a broad range of common parts on the van.
After hours Emergency after-hours breakdown response available.
What we repair
Tell us what the system is doing and we will take it from there
You do not need to know what is wrong. Describe the symptom, and our technician arrives knowing what to look for.
Gas ducted heating
Not starting, blowing cold air, cutting out, fault codes, no airflow.
Evaporative cooling
Not cooling, water on the roof or ceiling, fan or pump not running, poor airflow.
Split systems
Not cooling or heating, leaking water, noisy, error code on the display.
Ducted reverse cycle
Zones not working, low airflow, not reaching temperature, controller faults.
What happens when you call
From your call to a working system
No mystery. Here is exactly what a repair visit looks like.
You contact us
Call 1300 369 400 or send the form with what the system is doing.
We book it in
You get a confirmation, then arrival-time information the day before.
Technician on the way
A text when your local technician is heading to you.
Diagnosed properly
One of our own in-house technicians finds the actual fault, not the first symptom.
Fixed on the spot where practical
We carry a broad range of common parts and aim to repair the fault there and then where practical.
Options explained
If the fix is bigger, we explain the options and the price before any work goes ahead.
Why people call us
Local, in-house and honest about repair versus replace
Local technicians
Based in Sunbury, working across the Macedon Ranges every day, so a call-out is not a long drive from the city.
Fully in-house
Fully in-house technicians. No subcontracted installation crews. The person on your roof answers to us.
Repair first
We do not sell a new system when the fix is a pump, a fan motor, an igniter or a controller.
Options explained
If the repair is bigger than expected, you get the options and the price before anything goes ahead.
Servicing
Preventative servicing that actually prevents something
A gas heater is a mechanical appliance with serviceable parts, like a car. Most of the breakdown calls we take in the first cold or hot week are on systems that have not been serviced.
Evaporative cooling service
Deep foaming clean, water-system checks, airflow and a full function test.
Book a service →Gas ducted heating service
Ignition, gas pressure, fan, filters, safety checks and general condition.
Book a service →Split system service
Filters, coils, drain, operation and a check of the outdoor unit.
Book a service →Gas log fire service
Burner, ignition and safe operation checks.
Book a service →All major brands
Serviced and repaired, whoever installed it
Evaporative brands shown here; we also service and repair all major gas heating, split system and ducted reverse cycle brands.
Brands shown are serviced by our own technicians. Dealer relationships are stated only where they apply.
Repairs and servicing: your questions
How quickly can you get to me?
We aim to get a local technician to you as quickly as possible, often same or next day where availability allows. When you call, we tell you honestly what the next available time is.
Do you repair brands you did not install?
Yes. We service and repair all major residential heating and cooling brands, whoever installed the system.
Will you push me to replace the system?
No. Where a sensible repair will fix the fault, we repair it. Replacement comes up only when the system is old, parts are no longer available, or the repair is no longer economical, and we explain why.
Do you carry parts?
We carry a broad range of common parts and aim to repair the fault there and then where practical. Where a part has to be ordered, we tell you the timing before we leave.
Do you do after-hours breakdowns?
Emergency after-hours breakdown response available. Call the main number and follow the prompts.
Is there a call-out or diagnostic fee?
There is a standard diagnostic fee, which we confirm with you when you book so there are no surprises on the day.
Where we work
Repairs across the Macedon Ranges
Gisborne, Sunbury, Kyneton, Macedon and Woodend are home ground. We cover the towns around them from the same Sunbury base.
Get in touch
Book a repair or service
Tell us what the system is doing. Photos of the unit or the controller help, but are not needed.
Prefer to talk? Call 1300 369 400, monday to friday 8:00am to 5:00pm, Saturday 9:00am to 1:00pm.